Returns and replacements
Every size we sell passed a print check before it was offered, so a print that arrives soft or the wrong size should be rare. When something does go wrong, we replace it.
It arrived damaged. What do I do?
- Photograph the parcel as it arrived, and the damage on the piece.
- Email both photos to support@painted.app with your order number, within [[OPERATOR: days after delivery to report damage]] of delivery.
- A replacement is printed and shipped at our cost. Keep the damaged piece unless we ask for it.
It is the wrong piece, size or frame, or misprinted
The same three steps: photographs, your order number, and a replacement at our cost. A misprint means a visible print defect, the wrong image, the wrong size, or a frame other than the one you ordered.
Can I send back a print I no longer want?
Every piece is printed to order for one customer and cannot be resold. [[OPERATOR: change-of-mind returns: none, or a window in days and who pays the return postage]]
How do I avoid the wrong size?
Each piece’s page states the size of the print and the outside size of the frame. The Curator shows a piece on a photograph of your own wall before you buy. And no size is offered that the file cannot hold: how the print check works.
Where the money goes
A refund, where one is due, goes back to the card that paid, through Stripe.
Questions about this page: support@painted.app. PaintedApp, LLC, 1327 SE Tacoma St #394, Portland, OR 97202.